Reach out to us
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us for help with registrations, deposits, withdrawals, verification, or access to featured games and promotions. We provide clear guidance and timely responses by email and phone, and can point you to responsible gambling resources if required. Have your account details ready to speed up support when you get in touch.
| Department | Contact |
|---|---|
| Customer support | [email protected] Live chat available after login |
| General enquiries | [email protected] Typical reply within 24-48 hours |
| Affiliate enquiries | [email protected] Account manager allocation on approval |
| Phone | +1 416 582 7391 Available during working hours |
| Working hours | Mon-Fri, 09:00-18:00 |
| Payments | [email protected] Payout queries: allow 1-5 business days |
| Privacy | [email protected] Data requests handled within 30 days |
Contact by email
Email is the preferred way to reach us for detailed requests, account-related issues, or when you need to send supporting documents. Please email [email protected] with a clear subject line, a brief description of the issue, and your current contact details. Including these items helps our team process your request more quickly and reduces delays during verification or review.
Send us a message
Response Time
Our support team aims to respond promptly to all inquiries. Most questions are answered within one business day. Simple requests like account or payment queries are typically resolved quickly, while more complex issues such as detailed account investigations or KYC checks may take longer depending on their nature. We appreciate your patience and will keep you updated throughout the process.
Feedback
We want to hear from you. Share feedback, suggestions, or ideas to help improve the site and your gaming experience. Every submission is reviewed by our team and used to refine features, promotions, and support. Your input helps us prioritize updates and fix issues faster. Send thoughts anytime and thank you for helping us make the site better.