Responsible Gambling Policy

We take responsible gambling seriously. Our goal is to make sure play stays fun and controlled, and to give you clear, practical tools to manage your activity. If you ever feel gambling is becoming a problem, we encourage you to use the controls below and to reach out for support.

Player protection principles

We promote safe play by providing self-help tools, clear account controls, and prompt support when needed. We respect your right to set boundaries on your account and will respond to requests for breaks or exclusions quickly and without judgment. Our approach focuses on prevention, early intervention, and supporting recovery.

Activity-control tools

Deposit limits

You can set daily, weekly or monthly deposit limits on your account to control how much you add to your balance. Limits can be increased, but increases are subject to a cooling-off period to prevent impulsive changes.

Loss limits

Loss limits let you cap how much money you can lose over a set period. These limits help you manage risk and keep play within your budget.

Time limits and session reminders

Session timers and reality checks remind you how long you have been playing and prompt you to take a break. Use session reminders to avoid extended play and to stay aware of your activity.

Temporary breaks

If you need an immediate pause, choose a short time-out from your account. Time-outs are reversible and provide a temporary pause from logging in and placing bets.

Self-exclusion

For longer-term support you can self-exclude your account. Self-exclusion prevents you from accessing your account and receiving marketing communications for a defined period. If you request self-exclusion our team will assist with the process and confirm next steps.

Recognizing signs of problematic behaviour

Look out for signs such as increasing stakes, chasing losses, playing to relieve stress, neglecting responsibilities, or hiding activity. If you or someone you care about shows these signs, consider applying limits, taking a break, or seeking professional advice.

Tips for maintaining control

Set clear budgets and stick to them, separate gambling funds from everyday money, use deposit and loss limits, enable session reminders, and avoid gambling when you are upset or under the influence. Regularly review your activity and adjust controls as needed.

Professional help and support

If you need more help, reach out to qualified support services in your area. Professional counselling and local support groups can provide practical advice and treatment options. For account-related support or to discuss tools, contact our team at [email protected].